Frequently Asked Questions

Online Candidate makes it easy to create a campaign website. We provide everything you need to create, launch and manage your campaign website.

  • Simple – Get started quickly. Be online in minutes.
  • Inexpensive – Monthly option as low as $29 per month.
  • Professional – Choose from template or custom designs.
  • Built-in tools, free resources and optional services to build your online campaign.

Here are some frequently asked questions from potential clients…

If I am running for local office, should I have a campaign website?

Definitely, because voters will look for you online.

Whether you are running for Senate, Town Supervisor or the local school board, a website can be an essential component in your campaign.

A campaign websites gives you more freedom to get your message across than other delivery methods. A candidate isn’t limited by the size of a brochure size or the time of a radio ad. It costs far less to raise one campaign dollar from your website than through direct mail, telemarketing or prospecting lists. A website can be used to invite feedback, recruit volunteers, solicit contributions and share media ads and news reports as they happen.

A custom-built website can cost thousands of dollars, and each update can become an additional expense. On the other hand, having an amateur build your site can end in a less than desirable result.

Online Candidate provides a professional-looking, full-featured website that candidates or campaign staff members can easily create or update without the assistance of programming talent.

We have four different website options: Our Lite Website Package and Monthly Option are designed for smaller campaigns with limited budgets. The Regular Package includes custom template design, while the Enhanced Website Package includes a custom design plus initial content setup.

See for yourself how each package works. Try our online Demo or view the full feature list

Why Online Candidate?
  • Our system is simple to use and specifically designed for political campaigns.
  • Fast and easy ordering and setup.
  • Our clients love us. We have great customer feedback.
  • We do all our own design and programming work. Nothing is ‘outsourced’.
  • Our system is designed specifically for political campaigns.
Are Carol and Shane real people?

Yes, we are! It’s funny how many people are actually surprised when one of us answers the phone by name.

How long have you been creating campaign websites?

We worked on a local campaign and built our first campaign website in 2003. The site was successful and had an impact on the race. It forced the opponent to spend (a lot of) money on a competing site. It also helped raise issue awareness. In the end, our candidate won!

After that, we had the idea of using our web skills to help other local candidates. Most local campaigns don’t have a lot of money, so Online Candidate was envisioned as a turnkey solution to allow campaigns to create and update their own sites.

Do you work with Democrats or Republicans exclusively?

We are non-partisan. We work with Democrats, Republicans, Independents, Green Party, etc. Small and large campaigns are welcome.

Big Question - What are the campaign website packages?

All sites contain the Online Candidate website platform and built-in site tools.

Our Lite Website Package and Monthly Option is perfect for candidates on a budget. This package includes a content management system and built-in tools. For the design, select from a wide selection of header images, color styles, and font types to create a unique look. From there, add your site content and go live. It’s easily upgradable to a custom design so you can grow your site with your campaign.

Our Regular Campaign Website Package includes a custom design that reflects your campaign. We create a website header with your campaign colors, logo, background and candidate head shot. We also modify colors, font and background to create a consistent look.

The Enhanced Campaign Website Package features the custom design aspect of the Regular website package, but also includes the setup of your initial site content. We’ll arrange your site text and images for a pleasing design and optimize your content for search engines. After that, it’s all in your control.

All campaign website packages include exclusive free access to

Read more about our packages.

What is the Monthly Option?

The Monthly Option is for clients that prefer a month-to-month solution. The Monthly Option includes the full online candidate website CMS and tools. It is similar to the Lite Website Package in that you can select from a wide selection of header images, color styles, and font types to create a unique look. From there, add your site content and go live! It’s easily upgradable to a custom design so you can grow your site with your campaign.

It is billable monthly until you cancel online through your client account.

To compare your options, check out our Package Comparison Matrix.

How much does an Online Candidate package cost?

The price depends on your package, but all prices are inclusive. Your website order includes domain setup, configuration of the CMS and hosting. Regular and Enhanced website packages include header/template modifications. See our features page for a fill list of features.

Additional website services and campaign products are also available.

Are there any hidden fees or recurring costs?

No. Everything is up-front and the prices are inclusive. There are no extra fees or autobilling (unless you are on the Monthly Option). You have the option to renew your website hosting when the initial host period ends.

What payment options to you accept?

We accept Visa, MasterCard, American Express and Discover cards for online orders. We also invoice you manually to accept payment by money order, check or e-check. See full payment options.

What are your refund policies?

We strive for client satisfaction. We encourage you to check out the Administration Demo to see if the system is right for you.

For the Monthly Website Option and Lite Website Packages, you MUST cancel through the Client Portal. Instructions on how to cancel are located in your site admin dashboard. If a package is cancelled within one week, you will be refunded minus domain registration costs. While a domain name IS included with a package, we do incur charges by the registrar. Therefore, domain costs are not refundable, but you still own the domain name.

For packages that include custom design, site setup or addons, we only provide partial refunds on what work has been completed.

Hosting is included with the website packages. It is not severable, so we do not provide pro rata discounts.

View refund and cancellation details.

How does the Online Candidate process work?

When you order your website package, your domain name and hosting are automatically set up for you. Check your email for a special link to create your primary user account. Once that is done, you can log in and start setting up your website. If you have a custom design package (Regular or Enhanced), we will begin your design based on the questionnaire you complete during your website setup.

Short on time? Choose our Enhanced Website Package, where we set up your content for you. Text and image information must be provided in electronic form. The site setup is performed once with the materials provided. After that, it’s all in your control. (The Content Setup addon can also be added to other site packages during or after your order.)

The website packages are upgradable. For example, with a Lite Package, you can easily upgrade to a custom design and 6 months additional hosting without losing any of your existing content. The price? Only the difference between the packages.

Monthly Option clients can also order a Custom Design or Site Setup addon at any time.

How soon can my website be set up?

You can start working on your site as soon as you order and create your user account. For sites with custom design or content setup, allow 2-4 business days from the time we get your materials.

In a time crunch? Call us.

What do Online Candidate sites look like?

Sample Campaign Website Designs

Our custom designs include logo design, your choice of colors and a header image. The page template header, colors and page fonts can be edited to create a unique look. The headers can be tall or short, we can add backgrounds or match any campaign color scheme. We’ve designed hundreds of sites for all types of candidates, organizations and races.

For our template-based websites, you can choose between dozens of header backgrounds and color schemes. You can also edit your site fonts, width and various header options to create a unique look. Have your own header design? You can upload and use it if you want!

You can our work in our Client Website Design Gallery. See something you like? We can match it!

Can I get design files if I want to have print materials made from my site design?

Yes! If you have a Regular Package, Enhanced Package or a custom design upgrade, we can send you high-res files for use in your campaign print materials. Just send us a support ticket with the request

What is the content management system (CMS) based on?

The Online Candidate CMS is a proprietary system specifically designed for political campaigns. While platforms like WordPress are very powerful, they require significant configuration and can be difficult to use for less technically-savvy users. Online Candidate provides a system that allows for an attractive, full-featured website with tools and features already already built-in. It’s simple to use and simple to update.

Check out the Demo Section to get a feel for how the platform works.

What support do you provide?

Our success hinges on your success. We want your site to look sharp, both in design and content layout.

Your Online Candidate administration contains on-screen instructions as well as links to our extensive Knowledge Base. Should you have questions on how to use the system, or any other question, feel free to sent a ticket directly through your site administration.

Some of our competitors only do support by email. Tickets are best, but if you are really stuck on something, give us a call.

We always welcome feedback or suggestions for our product.

What is the 'Content Setup Option'?

This is an optional add-on for any site order, but is included FREE with our Enhanced Website Package. We’ll arrange your site text and images for a pleasing design. Text information for each of the pages must be in ELECTRONIC form. After that, it’s all in your control. For fastest results, have your website content written and ready BEFORE you order. This site setup is performed ONCE with the materials provided. See the full list of Addon Options.

What is the 'Website Launch Package'?

The Website Launch Package can be ordered as campaign website option or as a stand-alone service. This service is designed to help your campaign get that initial promotional boost to rank well in the search engines. It includes:

  • Google account setup: We will create Google account and install Google Analytics on your site so you can monitor your site traffic and see where your visitors are coming from. Setting up your Google Webmaster account will allow us to submit your website’s sitemap and ensure your new and future pages are quickly indexed.
  • Website review: Your site can’t rank well if it isn’t optimized. We’ll check your site for basic SEO to make sure the site is search engine friendly.
  • profile: We’ll create and optimize your candidate profile on our directory. Your listing will help tie together your website and social media profiles while providing an additional place to control your message.
  • Site launch press release: You provide some basic information, and we’ll draft a press release announcing the launch of your website. Once it’s approved, we’ll post the release to a press release syndication site.
  • Initial bookmarking: Links are the currency of the web. To kick off your initial links, we will bookmark your website, press release, OCL profile, and your existing social media accounts to a number of bookmarking websites. This will ensure that your content is indexed by the major search engines.

See the full list of Addon Options.

How can I upgrade my website package?

On the Dashboard of the Lite and Monthly site administration is a link to the Client Portal where you upgrade to a Custom Design, Content Setup or to extend your hosting. Upon order, you will be emailed instructions.

Custom designs are typically completed within a few business days. You’ll want to have a candidate photo ready ahead of time.

What other products/services do you provide?

We provide a number of additional products and services to help your campaign.

Our Download Store has ebooks and templates for political campaigns.

Additional Addon Services to build your online campaign include: Site Launch, Social Media Setup, MailChimp Setup, Voter Data and IP Targeting services. Learn more.

Template-based websites can also be upgraded to a custom design.

What online fundraising options are available?

Online Candidate is designed to integrate with either PayPal or Raise The Money. However, you can link to outside sites or embed content or widgets from any other sources. Our clients have used a number of online donation services over the years.

For a list of fundraising options, see our full features list.

What about foreign (Non US) websites?

Online Candidate campaign sites are tailored for an American audience. The admin system is in English, and the forms are all in English. If you are looking for multi-language site, we recommend either creating language-specific pages or to create separate language-specific sites. We can perform limited language updates, such as form edits or currency changes. Please contact us to discuss before ordering.

If you are looking to register a country-specific domain name, you will need to register the domain name through a registrar of your choice and point the name servers to ours.

I don't need hosting for the entire period. Do you discount for shorter hosting times?

For the Lite, Regular and Enhanced Website Packages, the hosting time is included with the package. It is not severable, so we do not provide pro rata discounts. The additional hosting time is beneficial in that it gives you more time to ramp up your online campaign. The earlier a website is launched, the more effective it can be.

If you are looking for very short-term solution, consider the Monthly Option.

How do you handle e-mail?

Most campaigns work well with email forwards, meaning an email sent to will be forwarded to one or more different email accounts. POP email accounts are also available. You can create your own email accounts through our client portal.

If you are running a larger campaign with greater email needs (autoresponders, HTML messages, tracking), we recommend using a professional service like AWeber or MailChimp. You can easily integrate outside products or services directly into your site. We do not allow bulk mailing through our servers.

Can I use my own domain name?

If your domain name is already registered: Online Candidate websites reside on our dedicated servers. After you order, you will be provide information where and how to ‘point’ your domain name to our servers.

If your domain name is not already registered: You can register your own domain when you set up your website. We include one free .com or .org domain with each package. Specialty domain extensions such as .republican, .democrat and .voting are also available.

For more information about choosing a good domain name, read Should Your Campaign Register A Dot Com, Dot Org Or Both?.

Do you provide SSL Certificates?

Yes! SSL is provided FREE for all Online Candidate hosting clients. This means that your campaign website will be available at a secure HTTPS address. This provides a higher level of confidentiality and privacy. It also helps ensures that “hackers” can’t snoop or intercept user data. HTTPS is critical for ecommerce websites, but it’s also important for any site requesting user data.

Is my website my own or part of another domain?

Your website will be completely stand-alone. You will have your own domain name and 1GB dedicated server space. Some services let you have your own domain name, but actually redirect the name to just a subdirectory on their own website. That hurts the ability
of voters to find you online, which defeats the purpose of having a website in the first place.

Would you do a website for my opponent?

We cannot guarantee that an opponent will not order a website through us. It has happened a few times. We do not solicit the opposition of our clients, but at the same time, that does not stop anyone from finding or ordering from us.

How soon will my website appear on Google or other search engines?

Our websites are designed to be indexed easily by search engines. We’ve seen new websites appear on Google in as little as a few days, but it can sometimes take longer.

You can accelerate this process by linking to your site from different sources, such as your social media profiles.

Our Site Launch Addon is also useful in optimizing your site and getting it discovered quickly by search engines.

For more information, read getting discovered by Google.

I am a political consultant or marketing service. What can you do for me?

Every election cycle, hundreds of candidates use Online Candidate as the hub of their online campaign. Political consultants regularly use our services because of our quick turnaround, great designs and personal support.

If you are interested in having us provide your candidate’s website platform, please see our consultant’s page. We look forward to working with you!

Can Online Candidate be used for non-political campaigns?

It certainly can! Some of the political features and pages may need to be turned off, but otherwise that system can power non-political websites.

What are the Terms of Use?

See our Terms of Use page for details.

More Questions?

After all this? That’s okay – feel free to contact us!

Choose Your Package

All plans come with great support by knowledge base, email and phone. No hidden fees!

Site Launch, Social Media Setup, MailChimp Setup and Video Design options can be ordered with your website or at a later time.


Questions? Call Carol at 866-460-0995.


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